​

1. Returns

We want you to be completely satisfied with your purchase. If you are not happy with your item, you may return it within 30 days of receipt for a full refund or exchange, subject to the following conditions:

​

• Condition: Items must be returned in their original condition, unworn, and with all tags attached.

• Packaging: Please return items in their original packaging to ensure they are protected during transit.

• Proof of Purchase: A receipt or proof of purchase is required for all returns.

​

2. Non-Returnable Items

Certain items are not eligible for return, including:

​

• Custom or personalized jewellery

• Gift cards

• Items marked as final sale

​

3. Refunds

Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 -7 business days.

​

4. Exchanges

If you need to exchange an item for a different size or style, please contact us at wendoraelegante@gmail.com. We will guide you through the process and ensure you receive the correct item.

​

5. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

​

6. Restocking Fees

A restocking fee of 10% will be applied to all returned items, except in cases where the item is defective or damaged. This fee covers the cost of processing the return and restocking the item.

​

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at wendoraelegante@gmail.com with details and photos of the defect. We will arrange for a replacement or refund as quickly as possible.

​

8. Contact Us

If you have any questions about our refund policy, please contact us at wendoraelegante@gmail.com.